Help with Payment Challenges
We are committed to helping you. Contact us.
We will review your case and respond within 30 days.
Call 1-412-556-4927
Existing Customers: Check your application statusExplore available assistance options
Whether your payment issues are temporary or long-term, we have options to help you.
Options to keep your service/property
Temporary payment pause
We may be able to offer a temporary suspension of your monthly payments if you qualify.
Payment plan
A plan to catch up on your past due payments over time, with reduced or deferred payments.
Plan modification
Changing the terms of your loan to make your payments more manageable.
Permanent or exit options
Short sale
If your property's value is less than your mortgage balance, you could sell it for less than the total owed.
Deed in lieu of foreclosure
You can voluntarily transfer ownership of your home to the lender to avoid foreclosure.
Did you know?
Housing counseling is free. A certified counselor can help you understand your options.
Avoid Fraud or Rescue Scams!
Be wary of companies or individuals who promise to quickly resolve your payment problems. Scams are common and can worsen your situation.
- Never pay upfront to someone who promises to save your home.
- Be suspicious of those who guarantee specific results.
- Do not share personal or financial information with unverified sources.
- Always contact your lender directly.
How to report:
If you believe you have been a victim of a scam, report it to the Federal Trade Commission (FTC) or the Consumer Financial Protection Bureau (CFPB).
Frequently Asked Questions
Is there any cost to receive help?
No, Wells Fargo does not charge fees to discuss your payment assistance options. Be wary of companies that do.
What are the consequences of a default?
A default can negatively impact your credit, result in late payment charges, and ultimately lead to foreclosure.
What if the property/account ownership changed?
If your property or account ownership has changed, please contact us as soon as possible to update your information and review your options.